This Refund & Cancellation Policy explains how refunds and cancellations work in connection with the Yoco for GoHighLevel payment integration (the "Service") provided by Elegant Work Group.
1. Refunds to your customers
Payments made by your customers are processed through your own Yoco merchant account. Refunds for those purchases are issued by you, the Merchant, through Yoco — we do not hold funds and cannot issue refunds on your behalf.
- Customers should request a refund in line with the refund terms that apply to the goods or services purchased.
- Approved refunds are returned to the original card used for payment.
- Refund processing times are determined by Yoco and the customer's bank, and typically take a few business days to reflect.
As the merchant of record, you are responsible for setting and honouring the refund and return terms for the goods or services you sell, in accordance with the Consumer Protection Act and other applicable South African law.
2. Chargebacks and disputes
Payment disputes and chargebacks are handled in accordance with Yoco's processes and your agreement with Yoco. We will provide reasonable transaction records to assist where we can.
3. Cancelling the Service
You may cancel and uninstall the Service at any time from your GoHighLevel account. On cancellation, the connection to your Yoco account is removed and no further payments will be processed through the Service. You may request deletion of your stored data as described in our Privacy Policy.
4. Service fees
The Service is currently provided on a testing and evaluation basis, and no service fees are charged at this time. Any future fees and their refund terms will be communicated in advance. Yoco's own transaction-processing fees are governed by your agreement with Yoco.
Questions about refunds or cancellations? Reach us via our Contact page.